Privacy policy
Last updated: [DATE]
This policy explains how [BUSINESS LEGAL NAME] ("Astronix", "we", "us") collects and uses information through this website and the services we provide to HVAC businesses ("clients").
Information we collect
- From you: name, company, email, phone number, website, and anything you write in our forms or messages.
- On behalf of our clients: when we run call answering and text follow-up for a client, we process details of people who contact that client, such as name, phone number, service address, and the reason for the call.
- Automatically: basic technical data such as browser type and pages visited.
How we use it
- To reply to your inquiry and schedule calls.
- To provide our services to clients, including answering calls, sending appointment and follow-up texts and emails, and producing reports.
- To improve our website and services.
Text messaging
We send text messages only to people who have contacted us or our client, or who have given consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages. See our SMS terms.
Sharing
We do not sell personal information. We share it only with service providers that help us run our services (for example, phone, texting, email, scheduling, and hosting providers), with the client a caller contacted, or when required by law.
Client data
Information about a client's customers belongs to that client. We use it only to provide services to that client and never to contact those customers for any other purpose.
Retention and security
We keep information only as long as needed to provide our services or meet legal obligations, and we use reasonable safeguards to protect it.
Your choices
You can ask us to access, correct, or delete your information by emailing [email protected]. Reply STOP to any text to stop receiving texts.
Contact
[BUSINESS LEGAL NAME], [BUSINESS ADDRESS], [email protected]